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Functional Title: Cashier
Classification: Hourly position - nonexempt
Division: Financial Affairs
Department: Business Office
Reports To: Director of Student Accounts
Primary Function: Provides courteous customer service and assistance to customers who walk-in, call-in, or email the student account area of the Business Office.

Major Duties

  • Receives and receipts a variety of student/parent and faculty/staff payments and other cash-related activities.
  • Performs data entry and posts payments to the appropriate student account.
  • Generates requests for student excess on accounts and distributes reimbursement checks as necessary.
  • Distributes Work Study Checks
  • Receives phone inquiries from students/parents and provides information to help students or parents with their financial account issues or forwards calls for further assistance to the student account or Perkins loan and collection advisors.
  • Assists students through electronic look-up capabilities and provides information regarding transactions and financial status.
  • Observes and explains pertinent deadlines, policies and procedures related to the business office and cash-related transactions.
  • Directs patrons to the appropriate office in order to obtain resolutions for problems or inquiries beyond the information available to the cashier.
  • Maintains confidentiality of university and student accounts.
  • Is part of the duplicate chain to ensure the integrity of data.
  • Manages the credit agreement process from scheduled action to completion.
  • Special projects for Student Accounts Advisor and Director of Student Accounts.
  • Responsible for address changes.
  • Performs other duties as assigned

JOB REQUIREMENTS: Minimum Qualifications:

Knowledge, Skills and Abilities Required:

  • Multi-tasking –must readily respond to requests for assistance to walk-ins and telephone inquiries and accurately handle cash and meet posting responsibilities
  • Customer service –manages client/customer questions, responds promptly to customer needs, solicits customer feedback to improve service.
  • Communication –identifies questions and resolves issues through active listening, provides information effectively in person or by telephone.
  • Adaptability –adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
  • Dependability –consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.

Education and Experience:
Graduation from high school or equivalent.

Physical Requirements:

  • Ambulatory around campus and in buildings
  • Regularly sit and stand
  • Frequently use wrist, hands and/or fingers to make small repetitive movements such as using an adding machine, typing and picking up small objects
  • Ability to talk frequently to convey detailed or important instructions or ideas accurately, loudly or quickly
  • Be able to hear average or normal conversations and receive verbal information
  • Required to lift supplies and/or move objects, 25+lbs.