Lubbock Christian University

Information Technology (IT) Administrator - Nexstar

Availability: Apr 6, 2022 - Sep 30, 2022
Job Type: Full Time
Job Description: The Information Technology (IT) Administrator is a generalist position devoted to all aspects of system set-up, computer set-up, installation, troubleshooting, service, upgrades, and maintenance. The position can also include handling how computers connect to each other or the rest of the network; printing, both locally and on the network; and auxiliary devices such as RF scanners, tablets, and smartphones. 

  • Maintain and troubleshoot devices and systems, hardware, and software
  • Document system performance, bugs, debugging, and program requirements
  • Follow maintenance protocols to ensure systems are secure and ready for users
  • Field incoming help requests from end users via both telephone and work orders in a courteous manner
  • Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
  • Build rapport and elicit problem details from end users and vendors
  • Prioritize and schedule problems. Escalate problems (when required) to the IT Manager and/or appropriate vendor
  • Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through the final resolution
  • Apply diagnostic utilities to aid in troubleshooting
  • Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution
  • Identify and learn appropriate software and hardware used and supported by the organization
  • Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications
  • Test fixes to ensure problem has been adequately resolved
  • Perform post-resolution follow-ups to help requests
  • Develop help sheets and knowledge base articles for end users
  • Perform related duties consistent with the scope and intent of the position

Apply Online URL:
https://nexstar.wd5.myworkdayjobs.com/nexstar

Experience:

  • Knowledge of basic to intermediate computer hardware
  • Knowledge of the Open Systems Interconnection (OSI) Model
  • Experience with desktop operating systems including Windows 7, Ubuntu Linux, and Mac OS
  • Experience with database systems (SQL, SAP, Oracle)
  • Knowledge and experience in application support experience
  • Working knowledge of a range of diagnostic utilities
  • Exceptional written and oral communication skills
  • Exceptional interpersonal skills with a focus on rapport-building, listening, and questioning skills

Requirements:

  • Strong documentation skills
  • Solid understanding of the organization’s goals and objectives
  • Ability to conduct research into a wide range of computing issues as required
  • Ability to absorb and retain information quickly
  • Ability to present ideas and user-friendly language
  • Highly self-motivated and directed
  • Keen attention to detail
  • Proven analytical and problem-solving abilities
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Exceptional customer service orientation and focus
  • Experience working in a team-oriented, collaborative environment
  • Ability to utilize a telephone
  • Ability to reason and answer questions
  • Ability to operate various office machines

Organization Information:

Nexstar Media Group, Inc. (NASDAQ: NXST) is a leading diversified media company that produces and distributes engaging local and national news, sports and entertainment content, including 283,000 hours of original video content each year. Nexstar owns America’s largest local broadcasting group comprised of top network affiliates, with 200 owned or partner stations in 116 U.S. markets reaching 212 million people. Nexstar’s television assets also include NewsNation, America’s fastest-growing national news and entertainment cable network reaching 75 million television homes, popular entertainment multicast networks Antenna TV and Rewind TV, and a 31.3% ownership stake in TV Food Network. The Company’s portfolio of digital assets, including The Hill and BestReviews, are collectively a Top 10 U.S. digital news and information property with over 120 million monthly unique users as of December 31, 2021. In addition to delivering exceptional content and service to our communities, Nexstar provides premium multiplatform advertising opportunities at scale for businesses and brands seeking to leverage the strong consumer engagement of our compelling content offering.  For more information, please visit www.nexstar.tv

EEO Statement:  Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Organization:Nexstar Media Group, Inc.
Organization Location: Lubbock, TX 

Who to contact

Name: Crystal Reagan
Email:  creagan@nexstar.tv
Address: Lubbock, Texas 79423