Functional Title: Financial Assistance Processing Coordinator
Classification: Hourly; Non-Exempt
Division: Financial Affairs
Department: Financial Assistance – The mission of Financial Assistance is to guide and assist students and parents in completing the procedures necessary for obtaining financial assistance (federal, state, and institutional) in a Christian manner while guarding the institution’s ability to receive and award financial assistance.
Reports To: Director, Financial Assistance

Primary Function: Help prospective students, students, and their parents to complete the procedures necessary for obtaining financial assistance while processing and maintaining records of the financial assistance process.

Major Duties: The Financial Assistance Processing Coordinator will:

• Provide courteous customer service and resolution of problems to customers who visit, telephone, or email the Financial Assistance office.
• Prepare student files, gather data and process forms, perform data entry, and distribute necessary paperwork to Financial Assistance personnel, the Registrar’s Office, the Business Office, and the Admissions Office as necessary.
• Receive phone inquiries from customers, answer questions, and provide information to help customers successfully complete the financial assistance process.
• Hire, train, and supervise Financial Assistance office student workers.
• Perform other duties as assigned.

Skills Required: The Financial Assistance Processing Coordinator must:

• Possess excellent customer service skills.
• Have excellent computer skills in word processing, database management, and email management.
• Be a team player who proactively looks for ways to continuously improve the effectiveness and student perception of the Financial Assistance office.
• Maintain strict confidentiality and privacy concerning student records.
• Accomplish the mission through proactive constructive teamwork.
• Not divulge or discuss information about possible university plans, goals, or funding levels unless authorized by the Director of Financial Assistance.
• Possess good organizational skills.
• Possess good written and verbal communication skills.

 Accountability: The Financial Assistance Processing Coordinator is supervised by the Director of Financial Assistance but must: 

• Work closely with university personnel to recruit and retain students.         

JOB REQUIREMENTS

Knowledge, Skills and Abilities Required:

• Strong verbal and written communication skills.
• Ability to help students, faculty, and staff in a professional manner.
• Knowledge of higher education academic requirements and financial issues.
• Strong ability to multitask and problem solve.
• Ability to adapt to changes in the work environment.
• Ability to maintain a high level of confidentiality is essential.

Education and Experience:

• High School graduate or GED required; bachelor’s degree preferred.

Physical Requirements: 

While performing the essential duties of this job, the employee will be required to do the following:

• Be ambulatory around campus and in buildings.
• Required to regularly sit and stand.
• Frequently use wrist, hands and/or fingers to make small repetitive movements such as typing, distributing mail and picking up small objects.
• Ability to talk frequently to convey detailed and/or important instructions or ideas accurately, loudly or quickly.
• Be able to hear average or normal conversations and receive verbal information.
• Required to lift packages and/or move heavy objects, 25+lbs.

NOTE: All LCU employees are required to complete Title IX & Information Security (FERPA) training and Data Security Training at the time of new hire and on an annual basis thereafter. Some positions/departments may require additional training for security or data needs.

Disclaimer:

This job description is not intended to be all-inclusive; an employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and/or other management as required.  LCU reserves the right to revise or change job duties, required skills or qualifications as the need arises.  This job description does not constitute a written or implied contract of employment.