Lubbock Christian University

Financial Assistance Customer Relations Specialist

Functional Title: Financial Assistance Customer Relations Specialist
Classification: Hourly position
Division: Enrollment Management
Department: Financial Assistance – The mission of Financial Assistance is to guide and assist students and parents in completing the procedures necessary for obtaining financial assistance (federal, state, and institutional) in a Christian manner while guarding the institution’s ability to receive and award financial assistance.
Reports To: Director of Financial Assistance
Primary Function: Help prospective students, students, and their parents to complete the procedures necessary for obtaining financial assistance while processing and maintaining records of the financial assistance process.

Major Duties:

The Financial Assistance Customer Relations Specialist will:

  • Perform duties of receptionist for Financial Assistance Office and provide courteous customer service and resolution of problems to customers who visit, telephone, or email the Financial Assistance office.
  • Receive phone inquiries from customers, answer questions, and provide information to help customers successfully complete the financial assistance process.
  • Perform data entry.
  • Issue and assist in the completion of contracts and ensure I-9 and W-4 forms are complete.
  • Perform other duties as assigned.

Skills Required: The Financial Assistance Customer Relations Specialist must:

  • Possess excellent customer service skills.
  • Possess good verbal and written communication skills.
  • Possesses good organizational skills.
  • Ability to help students, faculty, and staff in a professional manner.
  • Have excellent computer skills in word processing, spreadsheet building and maintenance, database management, and email management.
  • Be a team player who proactively looks for ways to continuously improve the effectiveness and student perception of the Financial Assistance Office.
  • Accomplish the mission through proactive constructive teamwork.
  • Strong ability to multitask and problem solve.
  • Ability to adapt to changes in the work environment.
  • Not divulge or discuss information about possible university plans, goals, or funding levels unless authorized by the Director of Financial Assistance.
  • The ability to maintain a high level of confidentiality is essential.
  • Work closely with university personnel to recruit and retain students.


The Financial Assistance Customer Relations Specialist is supervised by the Director of Financial Assistance but must work closely with university personnel to recruit and retain students.

Education and Experience: 

High School Graduate or equivalent, bachelor’s degree preferred. Financial aid experience preferred.

Physical Requirements: 

While performing the essential duties, the employee will be required to do the following:

  • Be ambulatory around campus and in buildings.
  • Required to regularly sit and stand.
  • Frequently use wrist, hands and/or fingers to make small repetitive movements such as typing, distributing mail, and picking up small objects.
  • Ability to talk frequently to convey detailed and/or important instructions or ideas accurately, loudly, or quickly.
  • Be able to hear average or normal conversations and receive verbal information.
  • Required to lift packages and/or move heavy objects, 25+lbs.


This job description is not intended to be all-inclusive; an employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and/or other management as required. LCU reserves the right to revise or change job duties, required skills or qualifications as the need arises. This job description does not constitute a written or implied contract of employment.