Functional Title: Financial Assistance Counselor
Classification: Hourly position
Department: Financial Assistance
Reports To: Director of Financial Assistance
Primary Function: Assist in overseeing financial assistance functions to help prospective students, students and their parents to complete the procedures necessary for obtaining financial assistance while guarding the institution’s ability to receive and award financial assistance

Major Duties: The Financial Assistance Counselor will:

  • Counsel parents, students and prospective students.
  • Provide courteous customer service and resolution of problems to customers who visit, telephone, or email the Financial Assistance office.
  • Award federal, state, and institutional financial assistance.
  • Review, verify, and monitor compliance with government verification paperwork.
  • Maintain current knowledge of latest federal and state requirements.
  • Receive phone inquiries from customers, answer questions, and provide information to help customers successfully complete the financial assistance process.
  • Review degree plan to verify enrolled courses are required for degree.
  • Other duties as assigned.

JOB REQUIREMENTS:

Knowledge, Skills, and Abilities Required:

  • Strong verbal and written communication skills.
  • Ability to help students, faculty, and staff in a professional manner.
  • Excellent computer skills in word processing, spreadsheet building and maintenance, database management, and email management.
  • Strong ability to multitask and problem solve.
  • Ability to adapt to changes in the work environment.
  • Ability to maintain a high level of confidentiality is essential.
  • Not divulge or discuss information about possible university plans, goals, or funding levels unless authorized by university executive officials
  • Possess good organization skills

Education and Experience:
Graduation from high school or equivalent, Bachelors degree preferred.

Physical Requirements: While performing the essential duties, the employee will be required to do the following:

  • Be ambulatory around campus and in buildings.

  • Required to regularly sit and stand.

  • Frequently use wrist, hands and/or fingers to make small repetitive movements such as typing, distributing mail and picking up small objects.

  • Ability to talk frequently to convey detailed and/or important instructions or ideas accurately, loudly or quickly.

  • Be able to hear average or normal conversations and receive verbal information.

  • Required to lift packages and/or move heavy objects, 25+lbs.